Question 1

How does mobile dog grooming work?

Accepted Answer

Our fully-equipped grooming van comes directly to your home. The van has hot water, professional grooming equipment, and all necessary supplies. Your dog gets groomed right in your driveway, minimizing stress and travel time.

Question 2

What areas do you service?

Accepted Answer

We currently service a 25-mile radius from our base location. Please contact us with your address to confirm availability in your area.

Question 3

How long does a grooming session take?

Accepted Answer

Most grooming sessions take between 1-2 hours, depending on your dog's size, coat condition, and the services requested. We never rush and ensure each dog receives the attention they deserve.

Question 4

Do I need to be home during the appointment?

Accepted Answer

We prefer that you or another adult be home during the appointment. This allows us to discuss any concerns, go over your dog's specific needs, and ensure a smooth handoff.

Question 5

How do I prepare my dog for grooming?

Accepted Answer

Let your dog relieve themselves before the appointment and ensure they haven't eaten a large meal within an hour of grooming. Having their vaccination records on hand for the first visit is also helpful.

Question 6

What if my dog is anxious or aggressive?

Accepted Answer

Our groomers are experienced in handling dogs with various temperaments. Please let us know about any behavioral concerns when booking so we can prepare accordingly. We use gentle, positive reinforcement techniques.

Question 7

Do you groom cats or other pets?

Accepted Answer

Currently, we specialize exclusively in dog grooming. This allows us to provide the best possible service and maintain a stress-free environment for our canine clients.

Question 8

What forms of payment do you accept?

Accepted Answer

We accept cash, credit cards, debit cards, and digital payments including Venmo and Zelle. Payment is due at the time of service.

Question 9

What is your cancellation policy?

Accepted Answer

We require 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee of 50% of the scheduled service.

Question 10

How often should I have my dog groomed?

Accepted Answer

Most dogs benefit from professional grooming every 4-8 weeks, depending on their breed, coat type, and lifestyle. We can recommend a schedule that works best for your specific dog.

Question 11

Are your products safe for dogs with sensitive skin?

Accepted Answer

Absolutely! We use hypoallergenic, pet-safe products and can accommodate dogs with allergies or sensitive skin. Please inform us of any sensitivities when booking.

Question 12

What happens if you find fleas or ticks?

Accepted Answer

If we discover fleas or ticks during grooming, we will perform a flea bath treatment (additional charges apply) and recommend follow-up care. We will not knowingly spread parasites to other clients.

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